Service Commitment

CIBT and subsidary VisaCentral's global team of travel visa and passport specialists is committed to providing our customers and clients with the highest level of personal attention and professional service. Our specialists are accustomed to meeting tight deadlines and understand the urgency of last minute trips.  We are committed to remaining the fastest, easiest, and most secure way to obtain travel visas and passports.  Our goal is to provide our customers with exceptional service each time they use our services.

Delivering Personal Attention and Professional Service

  1. Technology Meets Travel Innovation

Problem:  An international airline with a reputation for state of the art technology was interested in offering its passengers instant approval for an Australian ETA. 

Solution:  CIBT’s technology team developed a program that allowed passengers to move seamlessly from the airline site to a branded portal to obtain their ETA in real time.  Passengers can now get approval to travel to Australia in 5 minutes or less.  The portal also provides information for every destination covered by the airline.  The airline is confident their passengers are now receiving the most up to date Australian ETA and visa information.

  1. Creative Solutions for Travel Visas

Problem: A major cruise line was boarding passengers for the start of a 100 day World Cruise when they discovered that 8 passengers had not applied for any of the required travel visas.

Solution: A CIBT travel visa consultant was despatched to the ship with the travel visa applications for each country. After collecting the passports and necessary documentation, CIBT arranged for expedited processing with the necessary embassies.  Our staff member was able to fly out to the next port of call and hand-deliver the passports, with the required travel visas, to the ship’s purser.

  1. 24 Hour Personal Service

Problem: A banking executive was returning to the Singapore on the red eye and needed to depart the same evening for India, however he did not have the necessary travel visa.

Solution: CIBT coordinated a plan with the traveller’s secretary to collect the business letter, invitation, and photos that day and provided the traveller with the CIBT Airport Meet and Greet Service when his flight arrived the next morning at 8 a.m.  The traveller signed his application form, turned over his passport to the CIBT travel visa and passport expert, and the documents were rushed to the High Commission for same-day processing. CIBT was able to collect the issued travel visa and deliver the passport to the executive’s office before he left for the airport that evening.

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News and Alerts

India Biometrics Registration: The Indian Consulate now requires biometric data from most visa applicants and this data must be submitted at the Indian Visa Application Centre. CIBTvisas is pleased to announce the launch of a new service designed to make the securing of an Indian visa as simple as possible. We ensure that everything you need for the visas is correct and provide you access to biometric appointment times available only to CIBTvisas customers.

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Premium Service

Let our team of experts make your visa application quick and easy. From one-on-one consultations, timely reminders, and step-by-step assistance, you can rest easy knowing our visa experts will help you get your application and documentation right the first time.

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Informed Traveler

Informed traveler provides the critical insight you need to travel safely and securely during the COVID pandemic. A trained specialist will review your entire trip and deliver accurate up-to-date information on entry requirements, health regulations, quarantine protocols, what to expect when you arrive in your destination, and what you need to know for your return trip.

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