Service Commitment
CIBT and subsidary VisaCentral's global team of travel visa and passport specialists is committed to providing our customers and clients with the highest level of personal attention and professional service. Our specialists are accustomed to meeting tight deadlines and understand the urgency of last minute trips. We are committed to remaining the fastest, easiest, and most secure way to obtain travel visas and passports. Our goal is to provide our customers with exceptional service each time they use our services.
Delivering Personal Attention and Professional Service
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Technology Meets Travel Innovation
Problem: An international airline with a reputation for state of the art technology was interested in offering its passengers instant approval for an Australian ETA.
Solution: CIBT’s technology team developed a program that allowed passengers to move seamlessly from the airline site to a branded portal to obtain their ETA in real time. Passengers can now get approval to travel to Australia in 5 minutes or less. The portal also provides information for every destination covered by the airline. The airline is confident their passengers are now receiving the most up to date Australian ETA and visa information.
- Creative Solutions for Travel Visas
Problem: A major cruise line was boarding passengers for the start of a 100 day World Cruise when they discovered that 8 passengers had not applied for any of the required travel visas.
Solution: A CIBT travel visa consultant was despatched to the ship with the travel visa applications for each country. After collecting the passports and necessary documentation, CIBT arranged for expedited processing with the necessary embassies. Our staff member was able to fly out to the next port of call and hand-deliver the passports, with the required travel visas, to the ship’s purser.
- 24 Hour Personal Service
Problem: A banking executive was returning to the Singapore on the red eye and needed to depart the same evening for India, however he did not have the necessary travel visa.
Solution: CIBT coordinated a plan with the traveller’s secretary to collect the business letter, invitation, and photos that day and provided the traveller with the CIBT Airport Meet and Greet Service when his flight arrived the next morning at 8 a.m. The traveller signed his application form, turned over his passport to the CIBT travel visa and passport expert, and the documents were rushed to the High Commission for same-day processing. CIBT was able to collect the issued travel visa and deliver the passport to the executive’s office before he left for the airport that evening.
