Passport Replacement Service

CIBTvisas’s Passport Replacement Service ensures that your passport can be replaced if it has been lost, stolen or damaged. 

CIBTvisas recommends that every client and customer takes advantage of CIBTvisas’s Passport Replacement Service.  With this service, CIBTvisas will replace a lost, stolen, or damaged passport.  Coverage does not include replacement of expired passports or valid travel visas and is available to Singapore passport holders only.

You can purchase the Passport Replacement Service with each order. 

Need to Make a Claim?

If you purchased CIBTvisas’s Passport Replacement Service you must notify CIBTvisas if your passport been lost, stolen or damaged to make a claim.

  1. Notify CIBTvisas.  Call CIBTvisas at +65 6603 1096 to make a claim.  You must have your order number or invoice reference number. We will then send you the forms you need to complete.
  2. Send the completed forms to CIBTvisas. Make a copy of your forms and collected items for your records and send the originals to the location listed in the CIBTvisas Application Pack.
  3. CIBTvisas will provide you with your order status. As soon as we receive your application we will begin processing your request. CIBTvisas will secure the fastest processing time to replace the traveller's lost or stolen passport.  The available processing time is at the discretion of the Singapore Identity and Passport Service (IPS).  CIBTvisas will email you with a confirmation of receipt and a link to our online tracking tool which allows you to do real-time tracking of your request from the CIBTvisas website.

To Replace a Lost, Stolen, or Damaged Passport You Will Need:

  1. Passport.  You must, where possible submit your current passport. 
  2. Two passport photographs.  Passport applications must include two identical colour photographs of each applicant taken within the last month.  Passport photographs must be 45 mm high x 35 mm wide and comply with Singapore Identity and Passport Service standards.
  3. Completed passport application.  You must complete the passport application using the original form. 
  4. LS01 form.  You must complete the LS01 form using the original form.
  5. Authorisation letter.  We require permission from you to process the application on your behalf. You will need to complete a letter of authorisation.

News and Alerts

India Biometrics Registration: The Indian Consulate now requires biometric data from most visa applicants and this data must be submitted at the Indian Visa Application Centre. CIBTvisas is pleased to announce the launch of a new service designed to make the securing of an Indian visa as simple as possible. We ensure that everything you need for the visas is correct and provide you access to biometric appointment times available only to CIBTvisas customers.

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Premium Service

Let our team of experts make your visa application quick and easy. From one-on-one consultations, timely reminders, and step-by-step assistance, you can rest easy knowing our visa experts will help you get your application and documentation right the first time.

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Document services

Anyone doing business internationally knows this simple truth: the right paperwork is crucial. Missing or inaccurate documents increases risks, causes delays, generates needless costs, and jeopardizes deals. CIBTvisas has the expertise, the years of experience, and the knowledgeable professionals to guarantee you get the documents you need in time, every time.

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