CIBTvisas Emergency Document Service

CIBTvisas understands the importance of keeping your passports and visas secure. If your passport is lost, stolen or damaged, the cost and hassle of replacing these travel documents can be overwhelming. CIBTvisas offers all customers our Emergency Document Service and assures you the replacement of your valid visas and passport will be given top priority.

CIBTvisas will assist you with the replacement of your passport however, we are unable to request a passport on your behalf as the Singaporean Government only allows personal passport applications directly with the Immigration Checkpoints Authority (ICA). We do however have many years of experience in the visa and passport industry and this has given us the knowledge and network to easily assist you to obtain your new travel documents.

CIBTvisas recommends that all travellers take advantage of CIBTvisas Emergency Document Service. You can purchase CIBTvisas Emergency Document Service at a fee of $18.00 plus GST per person. CIBTvisas will cover all Singaporean passport replacement costs and valid visas obtained by CIBTvisas to a maximum value of $500 per person.

Conditions CIBTvisas Emergency Document Service

The emergency service will be applied when:

  • You have enrolled in the CIBTvisas Emergency Document Service
  • Your visa/s were obtained by CIBTvisas
  • The visa is still valid for travel (e.g. multiple entry visas)
  • A passport is lost, stolen or damaged from the moment you have received your passport back until the expiration of your visa
  • You are able to show proof that your passport is lost, stolen or damaged (e.g. police report)

Need to Make a Claim?

If you purchased CIBTvisas Emergency Document Service and your passport has been lost, stolen or damaged, you should call +65 6603 1096 or email [email protected] to make a claim.

  1. Notify CIBTvisas. Ensure you have your order number (prefixed with a S) or your invoice number ready. On determining if assistance is possible we will email you a personalised application pack detailing next steps and relevant forms and requirements. You will be required to provide a police report confirming your passport has been lost, stolen or damaged.
  2. Send the completed forms to CIBTvisas. Prior to sending your applications to CIBTvisas, ensure you retain a copy for your records whilst sending the originals to a CIBTvisas office.
  3. CIBTvisas will provide you with your visa order status. As soon as we receive your application we will begin processing your request by securing the fastest processing time to replace the lost visas. You will receive a confirmation of receipt email with a link to our online tracking tool

News and Alerts

India Biometrics Registration: The Indian Consulate now requires biometric data from most visa applicants and this data must be submitted at the Indian Visa Application Centre. CIBTvisas is pleased to announce the launch of a new service designed to make the securing of an Indian visa as simple as possible. We ensure that everything you need for the visas is correct and provide you access to biometric appointment times available only to CIBTvisas customers.

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Premium Service

Let our team of experts make your visa application quick and easy. From one-on-one consultations, timely reminders, and step-by-step assistance, you can rest easy knowing our visa experts will help you get your application and documentation right the first time.

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Document services

Anyone doing business internationally knows this simple truth: the right paperwork is crucial. Missing or inaccurate documents increases risks, causes delays, generates needless costs, and jeopardizes deals. CIBTvisas has the expertise, the years of experience, and the knowledgeable professionals to guarantee you get the documents you need in time, every time.

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